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Frequently Asked Questions

Shipping

What countries do you ship to

We currently ship to the United States,Canada,France,Germany,Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order

The delivery time will be different for different warehouses.
Overseas warehouse: 3-7 days.
China warehouse: 7-20 days.
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Returns and Refunds

How do I return a product

If you have placed an order and want to cancel it, you must notify us immediately, before our item have been manufactured; you can email us at help@juliettoys.com or contact us here.
Any issue with any order must be reported to us within 3 days of the date of delivery.
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How long will it take to receive my refund

Refunds are processed within 7 days from when we receive the item.

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