Description
Specifications
🎁Free Gifts
FAQ
What payment methods do you offer?
We support multiple payment methods, including credit cards, debit cards, and PayPal. Please check the available payment options during checkout.
Is my payment information safe?
Yes, we use advanced SSL encryption technology to protect your payment details, ensuring the security of your personal and payment information.
Do you ship worldwide?
Yes, we offer worldwide shipping (excluding Argentina, Arabia, and Iceland). If you're unsure whether we ship to your region, please contact us.
Is your packaging discreet?
Yes, all our packages are shipped in plain brown boxes with no logos, words, or images on them to ensure full discretion.
Do you accept returns or refunds?
Due to the nature of our products, we do not accept returns or refunds. Reasons include but are not limited to:
- Product damage due to improper use.
- Stolen or maliciously damaged packages.
- Wrong size, hardness, model, or color ordered after receipt.
- Change of mind or no longer wanting the item.
- Found the product unsuitable after receiving it.
Please refer to our Return Policy for more details.
Are your products safe?
Absolutely! Most of our products are made from 100% platinum silicone or liquid silicone, materials that have been tested and verified for safety. They also come with certification reports.
Shipping
Discreet Packaging
To ensure full discretion, we ship your order in a plain brown box with no visible branding or references to Juliettoys. The only markings on the package will be the address label and courier stickers.
Global Shipping
We offer global shipping (excluding Arabia, Argentina, and Iceland). If you're unsure whether your area is within our service range, please feel free to contact us.
Noted:
1. If the order quantity is too large, we will ship it in several packages.
2. Liquid products such as lubricants do not support DHL delivery. Even if you choose expedited service, liquid products such as lubricants can only be delivered by other express delivery.
( There will be multiple tracking numbers included in the email. )
Order Processing Time
After receiving your order, it will take 1-3 days to make and an additional 2-7 days to prepare it for shipping.
Our order processing time may be slightly delayed due to uncontrollable factors such as peak seasons and other unforeseen circumstances.
Customs & Taxes
Taxes are included in the product price for most countries.
However, please note that certain regions, such as Europe and South America, may require customs clearance. Customers are responsible for providing any necessary information and covering any additional fees that may arise during the customs process.
If you're unsure about local import regulations, we recommend checking them before placing your order.
Please be aware that if a package is delayed or returned due to customs issues, we are unable to offer refunds or accept returns.
Package Tracking
When the package is mailed to the courier company and successfully shipped by them, you will receive an email with a tracking number. You can enter that number on the website https://www.17track.net/en to get the detailed status of the package.
What payment methods do you offer?
We support multiple payment methods, including credit cards, debit cards, and PayPal. Please check the available payment options during checkout.
Is my payment information safe?
Yes, we use advanced SSL encryption technology to protect your payment details, ensuring the security of your personal and payment information.
Do you ship worldwide?
Yes, we offer worldwide shipping (excluding Argentina, Arabia, and Iceland). If you're unsure whether we ship to your region, please contact us.
Is your packaging discreet?
Yes, all our packages are shipped in plain brown boxes with no logos, words, or images on them to ensure full discretion.
Do you accept returns or refunds?
Due to the nature of our products, we do not accept returns or refunds. Reasons include but are not limited to:
- Product damage due to improper use.
- Stolen or maliciously damaged packages.
- Wrong size, hardness, model, or color ordered after receipt.
- Change of mind or no longer wanting the item.
- Found the product unsuitable after receiving it.
Please refer to our Return Policy for more details.
Are your products safe?
Absolutely! Most of our products are made from 100% platinum silicone or liquid silicone, materials that have been tested and verified for safety. They also come with certification reports.
Discreet Packaging
To ensure full discretion, we ship your order in a plain brown box with no visible branding or references to Juliettoys. The only markings on the package will be the address label and courier stickers.
Global Shipping
We offer global shipping (excluding Arabia, Argentina, and Iceland). If you're unsure whether your area is within our service range, please feel free to contact us.
Noted:
1. If the order quantity is too large, we will ship it in several packages.
2. Liquid products such as lubricants do not support DHL delivery. Even if you choose expedited service, liquid products such as lubricants can only be delivered by other express delivery.
( There will be multiple tracking numbers included in the email. )
Order Processing Time
After receiving your order, it will take 1-3 days to make and an additional 2-7 days to prepare it for shipping.
Our order processing time may be slightly delayed due to uncontrollable factors such as peak seasons and other unforeseen circumstances.
Customs & Taxes
Taxes are included in the product price for most countries.
However, please note that certain regions, such as Europe and South America, may require customs clearance. Customers are responsible for providing any necessary information and covering any additional fees that may arise during the customs process.
If you're unsure about local import regulations, we recommend checking them before placing your order.
Please be aware that if a package is delayed or returned due to customs issues, we are unable to offer refunds or accept returns.
Package Tracking
When the package is mailed to the courier company and successfully shipped by them, you will receive an email with a tracking number. You can enter that number on the website https://www.17track.net/en to get the detailed status of the package.