Description
Size
Package Contents
- The products you purchased and their corresponding accessories.
- Our brand swag free gift (Toy Storage Bag, Keychain, Brand Card, Fun Stickers).
FAQ
What payment methods do we offer?
We support multiple payment methods, including credit card, debit card, PayPal, etc. Please check the availalble payment options during
checkout.
Payment information safe?
We use advanced SSL encryption technology to protect your payment information and ensure the secuurity of your personal and payment information data.
Do you ship world wide?
Yes, we ship worldwide (excluding Argentina, Arabia, Iceland) If you are unsure if the region is supported please contact us.
Is your packaging discreet?
Yes, our package is a brown box without any words and pictures on it.
Do you accept returns or refunds?
Due to the nature of the product, We do not accept returns or refunds. Reasons include but are not limited to:
• Product problems due to improper use.
• Package stolen/package maliciously damaged.
• Wrong size/hardness/model/color ordered after receipt.
• Did not like it after receiving it and no longer want it.
• Found it unsuitable after receiving it.
Please see our Return Policy for more details.
Are your products safe?
Very safe. Currently, most of our products are made of 100% platinum silicone and liquid silicone. The materials have been verified by the market and have test reports.
Shipping
Discreet Packaging
To Absolutely cautious transportation, we package and mail the product in a brown box. There will be no markings or Juliettoys or other obvious words on your package, except for the address label and courier sticker.
Global Shipping
We provide global delivery services (except Arabia, Argentina, Iceland), if you are not sure whether the area is within our service range, please contact us.
Shipping costs
For the United States：
- Standard Express ($0-$19.9 orders) - $9.9 USD
- Standard Express ($19.9+ orders) - Free
- UPS Saver ($100+ orders) - $19.90 USD
- UPS Saver ($100-$200 orders) - $14.90 USD
- UPS Saver ($200+ orders) - Free
- DHL Express (Expedited) - $30 USD
For other regions：
- Standard - $9.90 USD
- Standard ($200+ orders) - Free
Additional Notes:
- If the order quantity is too large, we will ship it in several packages.
- If the order contains liquid products such as lubricants, we will ship them together or separately.
Liquid products such as lubricants do not support UPS and DHL delivery. Even if you choose expedited service, liquid products such as lubricants can only be delivered by standard express delivery
( There will be multiple tracking numbers included in the email. )
Order processing speed
After receiving the order, it takes us 1-3 days to make and 1-3 days to ship, and the estimated time is seven working days.
Shipping time
Shipping time begins when we confirm shipment.
- US warehouse: delivery within 3-7 days
- China warehouse: delivery within 7-20 days
We will ship ready-made products from our US warehouse, and products that need to be made we will ship from our China warehouse.
Depending on the mode of transport, our estimated delivery times are as follows:
- Standard Express: 15-20 days
- UPS: 10-12 days
- DHL: 7-10 days
Our shipping time already includes unstable factors such as shopping season, weather factors, flight delays, courier company processing efficiency, etc., and may actually be faster or slower.
Customs inspection and taxes
Taxes in most countries are already included in our product prices, but there may be customs inspections or additional tax payments. Therefore, we believe that customers are responsible for providing information and paying fees when they encounter customs inspections or additional tax payments during transportation.
If you are unwilling to do so and the package is returned/the package is stuck, we refuse any refunds or returns.
So if you are not sure whether local import regulations apply, please check the local import regulations first.
Package Tracking
When the package is mailed to the courier company and successfully shipped by them, you will receive an email with a tracking number. You can enter that number on the website https://www.17track.net/en to get the detailed status of the package.
- The products you purchased and their corresponding accessories.
- Our brand swag free gift (Toy Storage Bag, Keychain, Brand Card, Fun Stickers).
What payment methods do we offer?
We support multiple payment methods, including credit card, debit card, PayPal, etc. Please check the availalble payment options during
checkout.
Payment information safe?
We use advanced SSL encryption technology to protect your payment information and ensure the secuurity of your personal and payment information data.
Do you ship world wide?
Yes, we ship worldwide (excluding Argentina, Arabia, Iceland) If you are unsure if the region is supported please contact us.
Is your packaging discreet?
Yes, our package is a brown box without any words and pictures on it.
Do you accept returns or refunds?
Due to the nature of the product, We do not accept returns or refunds. Reasons include but are not limited to:
• Product problems due to improper use.
• Package stolen/package maliciously damaged.
• Wrong size/hardness/model/color ordered after receipt.
• Did not like it after receiving it and no longer want it.
• Found it unsuitable after receiving it.
Please see our Return Policy for more details.
Are your products safe?
Very safe. Currently, most of our products are made of 100% platinum silicone and liquid silicone. The materials have been verified by the market and have test reports.
Discreet Packaging
To Absolutely cautious transportation, we package and mail the product in a brown box. There will be no markings or Juliettoys or other obvious words on your package, except for the address label and courier sticker.
Global Shipping
We provide global delivery services (except Arabia, Argentina, Iceland), if you are not sure whether the area is within our service range, please contact us.
Shipping costs
For the United States：
- Standard Express ($0-$19.9 orders) - $9.9 USD
- Standard Express ($19.9+ orders) - Free
- UPS Saver ($100+ orders) - $19.90 USD
- UPS Saver ($100-$200 orders) - $14.90 USD
- UPS Saver ($200+ orders) - Free
- DHL Express (Expedited) - $30 USD
For other regions：
- Standard - $9.90 USD
- Standard ($200+ orders) - Free
Additional Notes:
- If the order quantity is too large, we will ship it in several packages.
- If the order contains liquid products such as lubricants, we will ship them together or separately.
Liquid products such as lubricants do not support UPS and DHL delivery. Even if you choose expedited service, liquid products such as lubricants can only be delivered by standard express delivery
( There will be multiple tracking numbers included in the email. )
Order processing speed
After receiving the order, it takes us 1-3 days to make and 1-3 days to ship, and the estimated time is seven working days.
Shipping time
Shipping time begins when we confirm shipment.
- US warehouse: delivery within 3-7 days
- China warehouse: delivery within 7-20 days
We will ship ready-made products from our US warehouse, and products that need to be made we will ship from our China warehouse.
Depending on the mode of transport, our estimated delivery times are as follows:
- Standard Express: 15-20 days
- UPS: 10-12 days
- DHL: 7-10 days
Our shipping time already includes unstable factors such as shopping season, weather factors, flight delays, courier company processing efficiency, etc., and may actually be faster or slower.
Customs inspection and taxes
Taxes in most countries are already included in our product prices, but there may be customs inspections or additional tax payments. Therefore, we believe that customers are responsible for providing information and paying fees when they encounter customs inspections or additional tax payments during transportation.
If you are unwilling to do so and the package is returned/the package is stuck, we refuse any refunds or returns.
So if you are not sure whether local import regulations apply, please check the local import regulations first.
Package Tracking
When the package is mailed to the courier company and successfully shipped by them, you will receive an email with a tracking number. You can enter that number on the website https://www.17track.net/en to get the detailed status of the package.