FAQs

After the purchase is successful, an email containing the purchase information will be sent to your email. If you have a registered account, there will be an order record in your account. If you do not have a registered account, there will only be an email record.

There are two situations. The first is that you did not fill in the email address when submitting the order. Any information about the order needs to be sent by email. The second is that the email was sent successfully, but it was filtered or considered as spam. Please check it. If not, please contact us.

Yes, but we recommend that you inform us within two days of placing your order (the sooner the better)
About Cancellation: If you contact us after our product has been produced, then we will charge a cancellation fee of 50% based on the order. Because the products are unique, we will not resell them and will destroy them to protect the rights of other customers.
If the product is produced and leaves our store and is handed over to the courier service company, then you cannot cancel the order.
About Modification: If your product has already been produced, we will not be able to change it for you.
If not, we recommend that you cancel the order and place a new one.

You can check your order history and current order status by logging into your account on our website or by following the link in your order confirmation email.
Copy the URL to enter the website and fill in the logistics order number for tracking：https://www.17track.net/en

During checkout, you can choose from a variety of payment methods, including credit cards, debit cards, and e-wallets. Please choose the appropriate payment method based on your needs.

We use advanced SSL encryption technology to protect your payment information and ensure the security of your personal and payment information data.

If your payment was declined, please check that your payment information is correct or try another payment method. If the problem persists, please contact customer support.

Normally, you will receive a confirmation email immediately after completing the payment. If not, please check your spam folder.

Yes, we ship worldwide (excluding Argentina, Arabia, Iceland) If you are unsure if the region is supported please contact us.

If your package is lost or damaged, you can contact us and the logistics company and provide the relevant waybill information. Most companies will have a claims process and you may need to provide photos of the damage and proof of purchase.

Yes, but we recommend that you notify us within two days of placing your order (the sooner the better)
If your order has not been shipped, we can change the delivery address for you directly.
If your order has been shipped, we recommend that you contact the post office to change the delivery address after the package arrives at the destination post office.

Yes, our package is a brown box without any words and pictures on it.

Yes, most countries have customs duties or fees included in the shipping cost. However, some additional destinations usually require customs duties or fees. And customs duties or taxes vary from country to country. If you are not sure whether local import regulations apply to you, we recommend that you check the local import regulations.

If you subscribe to our emails but do not receive the discount code, please check whether the email is filtered or in the spam folder. If not, please contact us.

After placing an order, we need 1-3 days for production and 1-3 days for shipping. Orders are usually delivered within 7-20 days after shipment. Delivery time may vary due to weather factors or other factors.
Standard：within 20 days
UPS Saver：within 15 days
DHL Express - Expedited：within 10 days

Our store sometimes has some shopping activities or discount promotions. Due to platform rules, these discounted products or promotional offers cannot enjoy discounts at the same time, and discounts cannot be used in combination. If you encounter other problems, please contact our technical staff for support.

We do, please see our affiliate marketing page for more details.

Very safe. Currently, most of our products are made of 100% platinum silicone and liquid silicone. The materials have been verified by the market and have test reports.

As the product development layout gradually expands, we currently have no less than 20 varieties and as many as 500+ products. If you have ideas for new products or new varieties, please contact us. Once adopted, we will provide shopping vouchers as a reward for paid ideas.

In addition to the purchased products, we will also give away juliettoys related peripherals for free.

Since the goods will be organized and delivered by the courier after arriving at the express company, the status updates may be delayed. If there is still no change after three days, please contact us.

When the quantity of the product ordered is too large, we will pack it in several packages to protect the product from being squeezed. The tracking number of all packages will be attached to the order email.

We ship to most countries. An easy way to test this feature is to add an item and go to the checkout page. If you can't checkout, we don't support shipping to that region. You can also contact us for the most accurate help.

Please check out our Membership Program page or contact us.