Grizzly - Water Based Lube

Discreet Packaging

To Absolutely cautious transportation, we package and mail the product in a brown box. There will be no markings or Juliettoys or other obvious words on your package, except for the address label and courier sticker.

Global Shipping

We provide global delivery services (except Arabia, Argentina, Iceland), if you are not sure whether the area is within our service range, please contact us.

Shipping costs

For the United States：

• Standard Express ($0-$19.9 orders) - $9.9 USD
• Standard Express ($19.9+ orders) - Free
• UPS Saver ($100+ orders) - $19.90 USD
• UPS Saver ($100-$200 orders) - $14.90 USD
• UPS Saver ($200+ orders) - Free
• DHL Express (Expedited) - $30 USD

For other regions：

• Standard - $9.90 USD
• Standard ($200+ orders) - Free

Additional Notes:

• If the order quantity is too large, we will ship it in several packages.
• If the order contains liquid products such as lubricants, we will ship them together or separately.

Liquid products such as lubricants do not support UPS and DHL delivery. Even if you choose expedited service, liquid products such as lubricants can only be delivered by standard express delivery

( There will be multiple tracking numbers included in the email. )

Order processing speed

After receiving the order, it takes us 1-3 days to make and 1-3 days to ship, and the estimated time is seven working days.

Shipping time

Shipping time begins when we confirm shipment.

• US warehouse: delivery within 3-7 days
• China warehouse: delivery within 7-20 days

We will ship ready-made products from our US warehouse, and products that need to be made we will ship from our China warehouse.

Depending on the mode of transport, our estimated delivery times are as follows:

• Standard Express: 15-20 days
• UPS: 10-12 days
• DHL: 7-10 days

Our shipping time already includes unstable factors such as shopping season, weather factors, flight delays, courier company processing efficiency, etc., and may actually be faster or slower.

Customs inspection and taxes

Taxes in most countries are already included in our product prices, but there may be customs inspections or additional tax payments. Therefore, we believe that customers are responsible for providing information and paying fees when they encounter customs inspections or additional tax payments during transportation.

If you are unwilling to do so and the package is returned/the package is stuck, we refuse any refunds or returns.

So if you are not sure whether local import regulations apply, please check the local import regulations first.

Package Tracking

When the package is mailed to the courier company and successfully shipped by them, you will receive an email with a tracking number. You can enter that number on the website https://www.17track.net/en to get the detailed status of the package.